Tata Indicom is the most horrible ISP in India.The most dissapointing aspect of their business is their after sales service backup.Anything to do with installation & service is outsourced.Area Engineers are irresponsible.They don't bring tools with them.They trust their teeth instead.
I recently complained of frequent disconnections.Instead of solving the problem the engineer screwed it up & it stopped working for good. Its been 6 days & there is no resolution. The engineers have always done a untidy job.Installation was pathetic with cable bangling everywhere.Only thing the engineer knows is clutter & mess . Seems like they are planning to send a satellite to rectify the problem.
Customer care executives always argue instead of empathising with a frustrated customer. It is very hard to believe that a TATA company is filled with ineffecient people at all levels otherwise my complaint would have been taken seriously.
Sometimes the consumer has no choice but to take legal action.